10.06.25 | Vollzeit | Zug | JobLeads GmbH | CHF 80’000 - CHF 100’000 And manage first and second-level incidents and service request queues to ensure timely resolution - Serve as an escalation point for complex technical issues related to end-user services - Maintain and enforce service level agreements (SLAs) and key performance indicators (KPIs) - Develop and optimize
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